Legal
Contact Us
01Get in Touch
Questions about our programmes, your account, or a payment? Reach us using the details below and we will respond within 24 hours on working days.
02Business Details
Business Name: Tubeyfai (operated by Nova Ananth)
Location: Chennai, Tamil Nadu, India
Email: connect@novaananth.com
Phone / WhatsApp: +91 73959 32771WhatsApp
Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Note: Tubeyfai is a brand operated individually by Nova Ananth. We do not maintain a separate physical office. All grievances and queries are handled through the email and WhatsApp contact above.
03What to Contact Us About
- Course and membership queriesconnect@novaananth.com
- Payment and billing issuesconnect@novaananth.com
- Technical access problemsconnect@novaananth.com
- Refund requestsconnect@novaananth.com
- Data privacy and grievancesconnect@novaananth.com
04Grievance Officer
Grievance Officer: Nova Ananth
Email: connect@novaananth.com
Phone / WhatsApp: +91 73959 32771WhatsApp
Location: Chennai, Tamil Nadu, India
Note: Tubeyfai is a brand operated individually by Nova Ananth. We do not maintain a separate physical office. All grievances and queries are handled through the email and WhatsApp contact above.
In line with the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, grievances are acknowledged within 24 hours and resolved within 30 days. If your grievance remains unresolved, you may escalate it to the Data Protection Board of India.
05Response Times
- General querieswithin 24 hours
- Payment and refund querieswithin 48 hours
- Grievancesacknowledged within 24 hours, resolved within 30 days