Refund and Cancellation Policy

This Refund & Cancellation Policy (“Policy”) applies to purchases, enrolments, subscriptions, memberships, mentorship programmes, courses, workshops, bootcamps, webinars, digital products and other educational services offered under the Tubeyfai brand (“Tubeyfai”, “we”, “us” or “our”).

Tubeyfai is an online education and training brand operated by Nova Ananth, based in Chennai, Tamil Nadu, India.

This Policy should be read together with our Terms of Service and Privacy Policy.

By purchasing, enrolling in, accessing or participating in any Tubeyfai service, the customer/student (“you”, “your” or “participant”) acknowledges that they have had an opportunity to review the applicable terms and policies and agrees to be bound by them, subject always to applicable law.

Tubeyfai provides educational and training services, which may include:

• recorded courses;
• digital educational materials;
• video lessons;
• templates and resources;
• live training sessions;
• workshops and bootcamps;
• mentorship and guidance;
• community access;
• assignments and implementation activities;
• challenges;
• educational webinars;
• learning support;
• other educational resources or programme benefits.

Depending on the programme purchased, access may be provided immediately or progressively in accordance with the applicable programme structure.

Many Tubeyfai services are digital or substantially digital in nature.

Delivery may commence when any of the following occurs:

• payment is successfully received;
• course or LMS access is granted;
• membership/community access is granted;
• digital materials are made available;
• recorded training is made available;
• onboarding is conducted;
• a live session is attended or made available;
• mentorship or support is made available;
• programme resources are unlocked; or
• any other material programme benefit is provided.

Once delivery of a digital educational service has commenced, cancellation and refund rights may be limited as set out in this Policy and the applicable programme terms, subject to applicable law.

Silver Club memberships provide access to digital educational content, community resources, training materials and/or other benefits described at the time of purchase.

Unless a specific written offer expressly provides otherwise, Silver Club purchases are generally non-refundable once access has been granted or the service has commenced.

Where a specific Silver Club offer expressly provides a limited pre-access cancellation window, that specific offer shall govern that purchase.

Any refund, where applicable, may be subject to deductions permitted by applicable law and the specific terms of the offer.

Diamond Club and other premium programmes may include:

• digital courses;
• recorded training;
• live sessions;
• mentorship;
• assignments;
• templates;
• implementation resources;
• private/community access;
• bootcamps;
• challenges;
• support sessions;
• programme-specific resources; and
• other educational benefits.

Because these programmes may provide access to substantial digital educational content and programme benefits immediately or progressively, payments for Diamond Club and similar premium programmes are generally final and non-refundable once access, content, onboarding, mentoring, community participation or other programme benefits have commenced or been provided, subject to applicable law.

Voluntary discontinuation, change of mind, personal circumstances, financial circumstances, lack of participation, failure to attend sessions, failure to complete assignments, failure to use the available materials, or failure to achieve a desired result does not by itself create an entitlement to a refund.

Certain programmes may use a phased or progressive access structure.

For example, some courses, modules, resources, sessions or programme components may be released:

• immediately;
• after onboarding;
• after completion of a particular stage;
• after fulfilment of applicable payment obligations;
• according to a programme schedule; or
• at the discretion of the programme structure communicated to participants.

A participant's temporary non-access to a future or unreleased component does not by itself constitute non-delivery of the entire programme where the programme is structured for phased delivery.

Where a programme is purchased through an instalment or payment-plan arrangement, the participant remains responsible for the agreed payment schedule.

A payment plan is a method of paying for the programme and does not by itself convert the purchase into a refundable arrangement.

Unless expressly agreed otherwise in writing:

• missed instalments remain payable;
• delayed payments may affect access to certain future programme components;
• partial payment does not automatically create a right to cancel the programme and recover amounts already paid;
• Tubeyfai may restrict or suspend certain future benefits where contractual payment obligations remain outstanding, subject to applicable law.

Where Tubeyfai voluntarily grants additional time or flexibility for payment, such accommodation does not constitute a waiver of the underlying payment obligations or other contractual rights.

Refunds are generally not provided merely because a participant:

• changes their mind;
• becomes busy;
• changes employment;
• experiences financial difficulty;
• takes a loan to make the payment;
• is unable to attend sessions;
• does not have sufficient time to complete the programme;
• decides to pursue another business or career;
• experiences a change in personal circumstances; or
• no longer wishes to continue.

Tubeyfai may, at its discretion and without creating a precedent, consider a specific written request for an alternative arrangement. Any such discretionary accommodation shall not create a general entitlement to a refund.

Certain programmes may include access to WhatsApp communities, discussion groups, live sessions, mentorship sessions or other interactive features.

These features are subject to reasonable community rules, technical availability, programme structure and administrative requirements.

Tubeyfai may reasonably modify, reorganise, replace, restrict or discontinue a particular interactive feature where necessary for:

• member privacy;
• safety;
• technical reasons;
• programme administration;
• moderation;
• prevention of misuse;
• payment disputes;
• repeated disruption; or
• other legitimate operational reasons.

Where appropriate, access to educational materials may continue even if participation in a particular interactive channel is restricted or discontinued.

A participant should contact Tubeyfai directly regarding any genuine payment issue before initiating a chargeback or payment dispute.

Unauthorised chargebacks, false payment claims or materially misleading statements concerning the purchase may result in suspension or restriction of programme benefits, subject to applicable law and the rules of the relevant payment provider.

Tubeyfai may provide relevant transaction, access, communication and delivery records to a payment provider, bank, financial institution, arbitrator, court, consumer authority or other competent authority where legally appropriate.

Payments may be accepted through authorised payment gateways, UPI, bank transfer, payment links or other payment methods communicated by Tubeyfai.

Payment records may include:

• payment gateway records;
• transaction IDs;
• UPI references;
• bank transaction records;
• receipts;
• invoices where applicable;
• payment-plan records;
• email confirmations; and
• other reasonable transaction evidence.

The specific payment method used for a particular purchase does not, by itself, alter the applicable refund policy.

Any refund request must be made in writing through the official communication channel specified by Tubeyfai.

A refund request should contain:

• full name;
• registered email address;
• programme/membership purchased;
• transaction/payment reference, where available;
• date of purchase; and
• reason for the request.

Tubeyfai may request reasonable information necessary to verify the transaction.

Submission of a refund request does not itself establish entitlement to a refund.

Nothing in this Policy is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded or waived under applicable law.

Where applicable law gives a consumer a mandatory statutory right, that right shall prevail to the extent required.

The terms and refund policy applicable to a particular purchase are generally those that were presented to and accepted by the purchaser at the time of that purchase, together with any specific offer terms applicable to that transaction and applicable law.

Later revisions to this Policy are not intended to retrospectively alter the contractual terms applicable to a completed purchase or enrolment unless such application is required or permitted by applicable law.

Tubeyfai may maintain historical versions of policies and programme terms for record-keeping and dispute-resolution purposes.

Tubeyfai encourages participants to first attempt to resolve genuine disputes through written communication.

Where the applicable programme terms contain a mediation or arbitration provision, disputes may be dealt with in accordance with that provision, subject to applicable law.

Nothing in this Policy is intended to unlawfully prevent a consumer from exercising a statutory remedy or approaching a forum or authority that has jurisdiction under mandatory applicable law.

Tubeyfai may update this Policy from time to time to reflect changes in:

• services;
• programme structures;
• technology;
• operational practices;
• payment methods;
• legal requirements; or
• other legitimate business requirements.

Any revised version will be published with its applicable Effective Date and/or Last Updated date.

Unless otherwise required by applicable law, revised provisions are intended to apply prospectively to purchases, enrolments and activities occurring after the applicable effective date.

For refund-related queries, please contact:

TubeyfaiOperated by: Nova AnanthChennai, Tamil Nadu, IndiaEmail: connect@novaananth.com